International Journal of Science and Technology (IJST)

Transforming Banking through Artificial Intelligence: Enhancing Service, Efficiency, and Security for the Digital Age

This article examines the transformative role of Unified Communications (UC) in the banking sector, focusing on enhancing customer experience and improving operational efficiency. It explores how AI technologies, such as machine learning, natural language processing (NLP), and computer vision, are revolutionizing banking operations by streamlining service delivery and boosting productivity. These technologies enable advanced customer service solutions, such as personalized banking experiences and virtual assistants, which enhance accessibility for diverse populations. The article also highlights key challenges in implementing AI, including regulatory compliance, data security, and change management. It discusses how banks are navigating these issues while integrating AI systems to improve both customer service and internal operations. Notably, the use of personalization engines has significantly boosted customer satisfaction, while AI-driven automation has improved team collaboration and resource management. Looking to the future, the article explores emerging technologies such as quantum computing and edge computing, which are expected to further advance the banking sector’s capabilities. These innovations, combined with next-generation communication technologies, promise to reshape how banks deliver services and interact with customers. The article underscores the growing importance of AI and UC in driving both customer-centric solutions and operational advancements in the banking industry.